Switzerland & Europe • Enterprise IT Service Operations
24/7 Support • SLA • Field Service • POS/ATM
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Client PortalTicket, RMA and service tracking Support RequestCreate a new support request Emergency SupportCritical support line
Service Level Management

SLA & Service Packages

Support and field response models at Basic, Business, Enterprise and Banking Critical levels.

NBDStandard
4hCritical
PackageCoverageBest ForResponse
Basic8x5 Remote SupportSmall officesNBD
Business12x6 Remote + OnsiteRetail and branch networksSame / next day
Enterprise24/7 NOC + FieldMission-critical IT operations4–8 hours
Banking Critical24/7 Priority DispatchPOS, ATM, payment infrastructure4 hours onsite
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