Support- und Außendienstmodelle auf den Stufen Basic, Business, Enterprise und Banking Critical.
| Package | Coverage | Best For | Response |
|---|---|---|---|
| Basic | 8x5 Remote Support | Small offices | NBD |
| Business | 12x6 Remote + Onsite | Retail and branch networks | Same / next day |
| Enterprise | 24/7 NOC + Field | Mission-critical IT operations | 4–8 hours |
| Banking Critical | 24/7 Priority Dispatch | POS, ATM, payment infrastructure | 4 hours onsite |